Customer service is essential to any business, as it determines customer behaviour and loyalty. In fact, data shows that 94% of customers stated that a positive experience would make them more likely to purchase from a business again. As such, keeping on top of trends and customer demands is necessary for providing the best experience […]

Former isla cofounder Ben Quarrell and major event expert Poppy Stephenson have launched a new sustainability consultancy, Sustainability Simplified, to help event and media businesses achieve their sustainability goals quicker. Sustainability Simplified specialises in providing clear and pragmatic advice to corporate event planners, media businesses, agencies and festival, sporting & outdoor event organisers looking to […]