7th November 2025

The assistant’s guide to emotional intelligence

For Executive and Personal Assistants, technical skills and organisational wizardry are only half the job. The other half (often the more demanding) is emotional intelligence (EI), and the best EAs/PAs know how to utilise this skill to the best of their abilities. Abigail Jones, our Ask Abi columnist, is a senior EA, qualified coach and […]

Category	Course
Admin/Secretarial/HR	Admin, PA and Secretarial Certification
Admin/Secretarial/HR	Becoming an Executive PA Certification
Admin/Secretarial/HR	Business Administration Certification
Admin/Secretarial/HR	Executive Admin and PA Certification Level 3
Admin/Secretarial/HR	Executive Secretarial, Admin and PA Diploma – Accredited (Level 3)
Admin/Secretarial/HR	Legal Secretary Certification Level 3
Admin/Secretarial/HR	Medical Secretary Certification
Admin/Secretarial/HR	Minute Taking Certification
Admin/Secretarial/HR	Organisational Skills for Administrators Certification
Admin/Secretarial/HR	Touch Typing Shorthand Certification
Admin/Secretarial/HR	The Effective Secretary Certification
Business	Business Plan Writing Certification
Business	Delivering Useful Feedback in a Corporate Setting Certification
Business	Developing Employees Certification
Business	Document Presentation Certification
Business	Email Management and Ethics Certification
Business	Employee Motivation Certification
Business	Foundation in Business Skills Certification
Business	GDPR in The Workplace Certification
Business	How to Effectively Motivate your Employees Certification
Business	LinkedIn for Business Certification
Business	Preventing Workplace Discrimination Certification
Business	Project Management Foundation (Small Projects) Certification
Computing/Technology	Excel Macros Certification
Computing/Technology	Microsoft Excel Certification Level 1
Computing/Technology	Microsoft Excel Certification Level 1-3
Computing/Technology	Microsoft Excel Certification Level 2
Computing/Technology	Microsoft Excel Certification Level 3
Computing/Technology	Microsoft Outlook Certification Level 3
Computing/Technology	Microsoft Word Certification Level 3
Computing/Technology	Microsoft Teams
Computing/Technology	PowerPoint Diploma
Computing/Technology	Microsoft Mail Merge Certification
Computing/Technology	Zoom Certification
Finance	Finance for Non-Finance Managers Certification
Fitness	Healthy Eating at Work Certification
Fitness	How to Improve your Mental Health Certification
Health and Safety	First Aid Appointed Person Certification
Health and Safety	Health & Safety for Homeworkers
Health and Safety	Health and Safety for Events Certification
Health and Safety	Health and Safety in the Workplace (UK) Certification
Health and Safety	Lone Working Certification
Health and Safety	Risk Assessment in the Workplace Certification
Health and Social Care	Dealing with Stress, Anxiety, Depression and Violence in the workplace Certification
Health and Social Care	Mental Health First Aid Certification
Health and Social Care	Stress Management Certification
Hospitality & Tourism	Event Management Logistics and Troubleshooting Certification
Hospitality & Tourism	Events Management Certification Level 2
Hospitality & Tourism	Events Management UK Certification
Human Resources	Sick Leave Certification
Human Resources	Termination of Employment Certification
Medical & Mental Health	Mental Health First Aid Certification
Medical & Mental Health	Mental Health Awareness Certification
Medical & Mental Health	Health and Wellbeing Certification
Personal Development	Assertiveness Skills Certification
Personal Development	Boost Your Concentration Certification
Personal Development	Building Your Confidence and Self-Esteem Certification
Personal Development	Hourly Planning and Habits Certification
Personal Development	How to Programme Your Mind for Success Certification
Personal Development	How to Stop Procrastinating Certification
Personal Development	Improve Your Assertiveness Certification
Personal Development	Improving Personal Effectiveness Certification
Personal Development	Motivation Skills Certification
Professional Development	Mentoring and Coaching People Certification
Professional Development	Note Taking Certification
Professional Development	Practical Leadership Skills Certification
Professional Development	Presentation Skills Certification
Professional Development	Prioritisation Certification
Professional Development	Public Speaking Certification
Professional Development	Win-Win Negotiations for Conflict Resolution Certification
Teams and Management	Communication Techniques for Managers Certification
Teams and Management	Conducting Employee Appraisals Certification
Teams and Management	Essential Skills for First-Time Managers Certification
Teams and Management	Facilities Management Certification Level 2
Teams and Management	How to Manage Virtual Teams Certification
Teams and Management	Inspirational Leadership Certification
Teams and Management	Key Tools and Knowledge for Team Leading Certification
Teams and Management	Leading Effective 1-1 Meetings Certification
Teams and Management	Leading Team Meetings Certification
Teams and Management	Managing Teams Certification

Category	Course
Admin/Secretarial/HR	Business Letter Writing Certification
Admin/Secretarial/HR	Developing and Implementing New Admin Systems Certification
Admin/Secretarial/HR	Front Desk Safety and Security Certification
Admin/Secretarial/HR	Level 2 Human Resources Certification
Admin/Secretarial/HR	Level 3 Customer Services Certification
Admin/Secretarial/HR	Level 3 Legal Secretary Certification
Admin/Secretarial/HR	Office & Reception Management Certification
Admin/Secretarial/HR	PA Telephone Skills Certification
Admin/Secretarial/HR	Reception Skills Certification
Business	Creating and Maintaing a Successful Organisation Certification
Business	Data Protection in the Workplace
Business	Extrinsic and Intrinsic Rewards Certification
Business	Project Management Foundation (Small Projects) Certification
Computing/Technology	Level 3 Microsoft Outlook Certification
Computing/Technology	Level 3 Microsoft PowerPoint Certification
Computing/Technology	Level 3 Microsoft Word Certification
Computing/Technology	Skype for Business Certification
Computing/Technology	The Complete Microsoft Office Certification
Computing/Technology	Touch Typing and Shorthand Certification
Computing/Technology	Twitter for Business Certification
Customer Care	Learning Impressive Telephone Techniques Certification
Customer Care	Telephone Etiquette Certification
Education	Autism Awareness Certification
Education	Dyslexia Awareness Certification
Finance	Dealing with HMRC in Relationship to New Employees Certification
Finance	Fraud Detection Certification
Finance	Global Anti-bribery and Corruption Certification
Finance	Finance for Non-Finance Managers Certification
HR	Absence Management Certification
HR	Conducting Employee Appraisals Certification
HR	Consequences of Carless Social Media Use in the Workplace Certification
HR	Developing a Compensation & Benefits Package Certification
HR	Developing Employees Certification
HR	Disability Awareness Certification
HR	Discipline and Grievance Certification
HR	Employee Motivation Certification
HR	Equality, Diversity and Discrimination in the Workplace Certification
HR	Hiring Employees Certification
HR	Hiring for a Diverse Workforce Certification
HR	HR: Creating an Employee Handbook Certification
HR	HR: Protecting Confidentiality Certification
HR	HR: Working with Vendors Certification
HR	Introduction to Contracts of Employment Certification
HR	Introduction to Employment Law Certification
HR	Maintaining Employee Records Certification
HR	Onboarding Best Practices Certification
HR	Onboarding Tools Certification
HR	Parental Rights Certification
HR	Preventing Workplace Discrimination Certification
HR	Recruitment Strategies
HR	Retaining Your Best People Certification
HR	Sexual Harassment Awareness Certification
Health & Safety	Basic Fire Safety Awareness Certification
Health & Safety	Importance of Good Housekeeping at Work Certification
Hospitality & Tourism	Event Management Logistics and Troubleshooting Certification
Hospitality & Tourism	Health and Safety for Events Certification
Hospitality & Tourism	Level 2 Events Management Certification
Medical	Anxiety Awareness Certification
Medical	Dealing with Stress, Anxiety & Depression in the Workplace Certification
Medical	Depression Awareness Certification
Medical	Emergency First Aid Certification
Medical	People Handling Certification
Medical	Reducing Stress with Meditation and Visualisation Certification
Personal Development	Improving Personal Effectiveness Certification
Personal Development	Improve Your Assertiveness Certification
Personal Development	Improve Your Social Skills Certification
Personal Development	Learn Speed Reading Certification
Personal Development	Make an Impression Every Time Certification
Personal Development	Master Talking to Anyone Certification
Personal Development	Proofreading Basics Certification
Personal Development	Public Speaking Certification
Personal Development	Writing Skills Certification
Professional Development	Making Meetings Matter Certification
Professional Development	Minute Taking Certification
Professional Development	Note Taking Certification
Professional Development	Prioritisation Certification
Professional Development	Problem Solving Certification
Professional Development	Rational Decision Making Certification
Professional Development	Stress Management in the Workplace Certification
Professional Development	Time and Priority Management at Work Certification
Sales/Marketing	Negotiating and the Concept of the Three P’s Certification
Sales/Marketing	PR Certification
Sales/Marketing	SEO for Business Certification
Sales/Marketing	Skills to Succeed at Selling Certification
Sales/Marketing	Social Media for Business Certification
Sales/Marketing	Social Media Marketing Certification
Sales/Marketing	Starting an Ecommerce Business Certification
Sales/Marketing	The Power of Influence & Motivating People to Buy Certification
Teams and Management	Creating Lively and Effective Meetings Certification
Teams and Management	Communications Techniques for Managers Certification
Teams and Management	Conducting Rewarding Meetings Certification
Teams and Management	Conflict in the Workplace Certification
Teams and Management	Constructive Feedback Certification
Teams and Management	Essential Skills for First-Time Managers Certification
Teams and Management	How to Manage Virtual Teams Certification
Teams and Management	Inspirational Leadership Certification
Teams and Management	Leading Effective 1-1 Meetings Certification
Teams and Management	Supporting People with Physical Disabilites Certification
Teams and Management	Leading Team Meetings Certification
Teams and Management	Managing Teams Certification
Teams and Management	Organising and Chairing Meetings Certification

Friday, November 7, 2025

The assistant’s guide to emotional intelligence

Creating relationships between PAs, EAs and corporate bookers and their industry suppliers

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