We spoke with James Dow, General Manager of Blacklane UK premium chauffeur service, about the company and how Blacklane not only understands the travel needs of the corporate sector but also offers an easy-to-manage system for PAs and EAs.
What is Blacklane?
Blacklane provides premium chauffeur services, including airport transfers, city-to-city services connecting metropolitan areas, chauffeur-by-the-hour, and in-city rides – both pre-booked and on-demand. The UK is one of our core markets, although we are available in more than 50 countries globally. We understand that as a PA or EA, your priority is ensuring your executiveโs travel is seamless and stress-free as well as on time. We offer premium amenities, such as our fleet of luxury vehicles โ notably the two-toned Mercedes-Benz EQS in London โ complete with Wi-Fi, charging facilities, and bottled water. What makes us stand out though are our Blacklane Academy-trained chauffeurs who are fully dedicated to offering a stand-out customer experience.
What makes Blacklane UK premium chauffeur service the ideal choice for you?
At Blacklane, we recognize that the bookerโs role requires more than just booking a rideโitโs about ensuring a premium experience for your executive. Thatโs why we focus on more than just getting from point A to point B; we ensure each traveler feels personally cared for on every journey. One of our key mechanisms for guaranteeing the best service is our Blacklane Chauffeur Academy, which upholds our high-quality standards by training our chauffeurs in discretion, safety, and etiquette.
At the Academy, our chauffeurs are trained to help our guests with their luggage, open doors, give travel tips, and offer extras such as guiding them through airport security. Another important point is absolute discretion regarding any conversation that may happen on board of our limousines. This commitment is reflected in high customer satisfaction โ 95% of UK guests rated their journeys five out of five stars. Our services are unique thanks to our chauffeurs. For PAs and EAs, having a trusted chauffeur service that delivers consistent excellence gives you peace of mind.
How does Blacklane improve corporate trips for executives?
As a global chauffeur service, we pride ourselves for adapting to executivesโ varied travel needs. Whether itโs a global airport transfer with complimentary 1-hour wait times, meet-and-greet services, and luggage assistance, or managing unexpected delays with our automatic flight tracking and real-time ride status updates, Blacklane is designed to ease your workload. We ensure that for business trips, punctuality is a top priority โyour executive will arrive on time, every time, and this in a wide range of metropolitan areas globally. For city-to-city travel, our service allows your executive to either work productively or relax and unwind, making their travel time as efficient as possible. Here we offer about 200 connections in Europe, the U.S. and Asia.
Are there any specific facilities and support available when booking a journey?
Yes, we fully understand the needs of our corporate clients and their PAs and EAs, so it is essential for us to facilitate a seamless booking experience. To this end, we offer dedicated account managers, and a 24/7 multilingual Corporate Care Team ready to assist at any time and an easy booking system via our app or website that can be integrated with our clients’ existing travel systems, ensuring that journeys can be efficiently managed by third-party bookers.ย All travel options include favorable wait times, flexible change/cancellation policies, and simple automated invoicing, making it easier to manage employee travel.
Whatโs Blacklane’s future outlook?
Blacklane is dedicated to setting the global standard for reliable, sustainable ground transportation. Since 2011, weโve been committed to minimizing our environmental impact by offsetting all rides and advancing the use of electric vehicles like the Mercedes EQS and EQE. Currently, 100% of our rides in Dubai and 40% in London are delivered by EVs.
Our future outlook focuses on expanding this commitment globally, ensuring high-quality, reliable travel without adding to environmental costs. We actively engage in initiatives like filling ’empty leg’ journeys to eliminate waste and support chauffeurs. As members of The Climate Pledge, Leaders for Climate Action, and the Solar Impulse Foundation, weโre driving change in the industry and leading the way towards sustainable travel solutions worldwide.
See more about Blacklane.
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