Administrative professionals have long served as the backbone of any organisation, and they are very much still that in today’s fast-paced and technologically driven world.  They are the gatekeepers of information, the orchestrators of schedules, and the glue that holds teams together.  As the landscape of business continues to evolve, so too must the skills […]

By Andrew Jardine, General Manager of the Institute of Administrative Management (IAM). The magical John Hotowka is speaking at an IAM event in Liverpool in February and the subject of Achievement Thinking reminded me of a thought-provoking, if somewhat morbid, book from a few years ago. Bronnie Ware is an Australian nurse who spent several years working in palliative […]