Many SME employees will be working every day during their 2019 summer holidays, with 30.5% working either every day (22.8%) or multiple times each day (7.7%). That’s according to new research from process management firm Process Bliss, which indicates that overall, more than two-thirds (67%) will spend some time working during their summer holidays. The research […]

Nearly half of SME employees having quit a job because of a boss, while four in ten do not feel trusted or valued.  That’s according to research from process management firm Process Bliss, which also revealed that 60% of UK SME employees believe the business would work better if they were left to get on with […]

If you want your business to rise above the rest in 2019, you need to provide the best possible customer service. In this article, we look at five ways you can take advantage of technology and innovation to boost your customer service. A study conducted this year by Accenture found that two-thirds of large companies […]