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      service

      Opinion: Why service is key

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      Going the extra mile to ensure service is faultless can make all the difference, says Declan Halton-Woodward, EA to CEO at Handelsbanken Wealth/Heartwood. He reveals why any professional will reap the rewards from providing excellent customer service. I have always said, no matter what it is you do, whether you sell or if it’s a […]

      5 MINUTES WITH…MANDY JENNINGS OF VENUES OF EXCELLENCE

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      A lengthy career in the hotel industry sparked Mandy Jennings’ passion for driving high standards in hospitality. Today, Jennings is executive director of sales and marketing consortium Venues of Excellence, which awards membership to high-quality conference, meeting and training venues across the UK How did you come across your current role? After working my way […]