Capita Travel and Events provides One Call for home insurance claims

Capita Travel and Events says its One Call service will see homeowners experience less stress in the event of an accident rendering part of a home out of action, while also saving costs for insurance companies.

The travel management company has joined forces with The Temporary Solutions Group, which specialises in temporary kitchen, bathroom and storage solutions, to offer what it calls a unique service.

By making just one call, all suppliers involved are integrated to ensure suitable alternative accommodation is provided quickly and seamlessly to a home owner with ongoing communications. 

One Call is deigned to be used during insurance claims caused by fire, escape of water or other means, moving the homeowner to safe accommodation until they can return home again.

In addition, while homeowners are in alternative accommodation, they have the choice of returning home quicker with a temporary solution. The Temporary Solutions Group can quickly assemble a compact, yet fully-functioning pop-up kitchen, bathroom and storage capsules.

This enables more customers to spend less time in alternative accommodation and more time in the comfort of their own homes.

 Donna Fitzgerald (pictured), Customer Solutions Director, said: “We are the first travel management company to enter this market and, by teaming up with The Temporary Solutions Group, we can marry our skillset to offer a cost-efficient alternative accommodation solution focused on optimising customer services. Because of our background in accommodation we can use our buying power and specialist expertise of disruption management services to provide a seamless service which creates better outcomes for insurance companies and their customers.”

Stephen Trollope (pictured), Founder & Director of The Temporary Solutions Group, added: “It is in the interests of both the homeowners and insurance companies to get the homeowner back home as soon as possible with minimal impact. The beauty of making just ‘One Call’ alleviates stress from the home owner as the process is simplified and quick, which also supports insurance companies’ objectives of enhanced customer services.”