Reed & Mackay, a leading corporate travel management company, has launched an innovative online booking tool. This key market development means that businesses no longer have to choose between the best in online or offline service.
Already recognised as the industry leader for VIP service excellence, Reed & Mackay’s online booking tool, viatiQ, is built on their proprietary technology, iQ. In addition to viatiQ, the intelligent travel ecosystem includes their agent booking tool, a customisable portal, an advanced traveller tracking tool and an intuitive app for travellers.
viatiQ is designed to simplify the booking experience while enabling PAs to deliver a highly personalised travel itinerary. This includes seat selection on low-cost carriers with visibility of the traveller’s seat preference to ensure their exact needs are taken care of. Other key features include an innovative basket feature that makes it easier to compare and share findings with travellers. viatiQ will even recommend preferred hotels the second a search is started for air or rail, geo coded to the client’s office locations.
Reed & Mackay’s innovative technology is supported by their high touch service designed to support PAs. After 50 years in business, Reed & Mackay knows how much travellers rely on their PA, which is why Reed & Mackay delivers a best fare guarantee, online check in – even if it falls on a Sunday – and access to live availability schedules for when travellers need an immediate answer.
Reed & Mackay believes that exceptional service is delivered through attention to the smallest of details and with the support of their unique technology they ensure that nothing is left to chance and savings are consistently delivered.