The Executive and Personal Assistant profession has long been underappreciated in terms of training and development, despite the critical role EAs and PAs play in supporting executives and driving organisational efficiency and strategy. This has led to widely felt frustration within the profession. Emily Mills, Director at eavolve, looks at the key issues, and how you, as an Assistant, can best influence your career and make a greater impact on your organisation…
Emily Mills, Director at eavolve
The training gap EAs and PAs are facing
Historically, the EA/PA role has often been perceived as primarily administrative which has resulted in a lack of investment in tailored training and development programmes. Organisations tend to underestimate the evolving nature of the Assistant’s role and fail to provide the specialised support needed to meet modern business demands. This oversight has meant that many Assistants are left to learn on the job, without relevant training in areas that could enable them to make a greater impact on the business and (equally as important) their own careers.
This has created a significant pain point
While other professionals have access to structured development pathways, including leadership training, mentorship, and professional courses, Assistants often find themselves excluded from similar opportunities. This not only stifles their potential growth but also limits the organisation’s ability to utilise their skills effectively.
Why does the EA & PA training gap still matter today
Today’s Assistants are expected to be agile, tech-savvy, and capable of managing increasingly complex tasks. However, the traditional view of EAs and PAs as purely administrative still lingers, and without access to relevant training, many struggle to influence this perception. This reinforces the misconception that their positions are not as essential as they truly are.
Changing this dynamic requires a shift in how organisations perceive and invest in their Assistants. By providing forward-thinking, strategic training, companies can empower their EA/PA teams to take on greater responsibilities and enhance overall productivity whilst suitably carving out future opportunities. The continued lack of investment in these professionals’ development can be transformed, with the right approach.
How to influence your career as an Assistant
Pursue lifelong learning: Seek out courses and training opportunities, even if your organisation doesn’t provide them. Focus on skills that align with your company’s strategic needs and your own personal career goals.
Build strategic relationships: Network with colleagues and industry professionals regardless of whether you are in a stable role or open to a new one. Strong relationships can offer valuable insights and open opportunities for advancement.
Take initiative: Look for ways to add value by anticipating problems and proposing solutions by getting ‘under the skin’ of the business and environment around you. Being proactive will demonstrate your ability to contribute beyond your standard duties.
Master technology: Stay up to date with relevant tools and platforms. Technological proficiency will enhance your efficiency and position you as a critical asset with an advanced skill set such as the competent use of AI tools and platforms.
Develop your personal brand: Craft a personal brand that reflects your strengths, skills, and aspirations. This will help you stand out and build a reputation as a key player within your organisation, industry and market.
By following these steps, Assistants can actively influence their career trajectories, ensuring they are recognised as indispensable contributors despite the historical neglect of their professional development.
For more information on EA and PA training please visit eavolve.co.uk
