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      AI

      CIPD: AI and automation could increase job opportunities

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      The use of artificial intelligence (AI) and automation will have a widespread but mixed impact on jobs, new CIPD research shows. Overall, the says the introduction of these new technologies at work will see job opportunities grow, by enhancing roles, employee skills and their pay. However, lack of thought and planning on how people and […]

      How to future-proof customer experience for 2019

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      If you want your business to rise above the rest in 2019, you need to provide the best possible customer service. In this article, we look at five ways you can take advantage of technology and innovation to boost your customer service. A study conducted this year by Accenture found that two-thirds of large companies […]

      What is the future of the EA role?

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      On Tuesday evening a group of PAs got together at an event held by Fyxer in central London to discuss a topic that all PAs have worried about recently; what is the future of the EA role, with the advancement of technologies such as artificial intelligence? Vincenzo Ferrara reviews what was discussed. The event held by […]

      Automation: Is it taking the human out of HR?

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      “Unfortunately robots capable of manufacturing robots do not exist. That would be the philosopher’s stone, the squaring of the circle.” Ernst Jünger, The Glass Bees (1957) ‘The Glass Bees’ is a brilliant story about a man, Captain Richard, struggling with feelings of alienation and fears of dehumanisation in a technologically advanced society. Not the first of […]