Kevin Harrison, Managing Director, Good Travel Management looks at some of the biggest changes impacting business travel now and how to prepare for these challenges in the months ahead. 1. The new digital ID A new digital ID mobile-phone app was recently proposed, as pandemic travel revealed how technologically behind the UK is compared to […]

Online booking experience for Lightning users gains simplicity and speed. Building trust with travelers will raise program adoption, supporting travel managers in their goals of delivering savings and duty of care. The launch of Lightning’s AI gives CTM the ability to intelligently recommend personalized options, even as different content types and options from suppliers exponentially […]

The use of artificial intelligence (AI) and automation will have a widespread but mixed impact on jobs, new CIPD research shows. Overall, the says the introduction of these new technologies at work will see job opportunities grow, by enhancing roles, employee skills and their pay. However, lack of thought and planning on how people and […]

If you want your business to rise above the rest in 2019, you need to provide the best possible customer service. In this article, we look at five ways you can take advantage of technology and innovation to boost your customer service. A study conducted this year by Accenture found that two-thirds of large companies […]

On Tuesday evening a group of PAs got together at an event held by Fyxer in central London to discuss a topic that all PAs have worried about recently; what is the future of the EA role, with the advancement of technologies such as artificial intelligence? Vincenzo Ferrara reviews what was discussed. The event held by […]

“Unfortunately robots capable of manufacturing robots do not exist. That would be the philosopher’s stone, the squaring of the circle.” Ernst Jünger, The Glass Bees (1957) ‘The Glass Bees’ is a brilliant story about a man, Captain Richard, struggling with feelings of alienation and fears of dehumanisation in a technologically advanced society. Not the first of […]