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Finding Gold Dust

BOOK REVIEW: Finding Gold Dust

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Finding Gold Dust โ€“ How to Create Exceptional Customer Experiences by Gavin Scott was published in December and has been number one on Amazon in three categories, including the Secretarial and Admin Category. One of Gavinโ€™s long-term goals is to be a Key Person of Influence (KPI) in Customer Service and he has always kept […]