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    Gavin Scott

    Top Ten Tips to Create Exceptional Customer Experiences 

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    By Gavin Scott, Author and Founder of LOAF Training Here are ten top tips for providing excellent customer service… 1. The power of a smile This is so simple, but you will be amazed at how many people do not do it! Without it, the rest of these tips will not work. If you smile […]

    BOOK REVIEW: Finding Gold Dust

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    Finding Gold Dust – How to Create Exceptional Customer Experiences by Gavin Scott was published in December and has been number one on Amazon in three categories, including the Secretarial and Admin Category. One of Gavin’s long-term goals is to be a Key Person of Influence (KPI) in Customer Service and he has always kept […]