While technology can help with customer service, there’s no substitute for personalisation, says Arbitrip’s founder and CEO Benny Yonovich… Recently I was talking with my friend, a fellow entrepreneur, about the service industry adage ‘they may not remember what you did or what you said, but they will remember how you made them feel’. The […]

By Dr Elaine Garcia, Senior Programme Leader at London School of Business and Finance (LSBF) We are currently living through unprecedented times in which we are all required to stay in our homes and socially isolate from our friends, family and communities by keeping our distance. Whilst this has been difficult and challenging for us […]

65 per cent of UK office workers currently working from home due to the virus outbreak believe logging on remotely from home will become more common once the Coronavirus crisis abates. Citrix and OnePoll carried out a survey of 1,000 UK office workers between 23rd – 26th March 2020, with the research also taking place in Germany, […]

33 per cent of UK businesses say they lack the technology infrastructure to manage long-term remote working during the Covid-19 crisis.  The poll, commissioned by Leonne International, was conducted by independent survey company Censuswide, which questioned 200 senior business decision-makers from large and medium sized companies on the business impact of the Covid-19 crisis. The polling […]

By Toby Heelis, CEO of Eventopedia We live in an era of digital transformation, with advancements in technology leaving no industry untouched. In events, we have seen plenty of tech developments in recent years, shaping the sector for the better. With benefits ranging from improved efficiency, accuracy, and a reduction of risk, to improvements in the […]

Capita Travel and Events says its clients and their travellers are benefitting from easy bookings, enhanced wellbeing and cost savings as a result of new solutions added to their suite of technology (iris) in 2019. The iris suite features communications to influence booking behaviours; the iris:go mobile app providing travellers access to their accommodation, air […]

Recruitment giant Hays has launched its latest ‘What Workers Want’ report titled ‘Mindset Key for Digital Change’. As the name suggests, this is focusing on automation and digital transformation in the workplace. So, how are Executive and Personal Assistants responding to change? PA Life provides exclusive insights… Personal and Executive Assistants are enthusiastic about using […]

Millions of Brits admit they’re ‘too reliant’ on tech products, according to a poll of 2,000 adults that found 65 per cent believe they’re overexposed to technology, while 38 per cent worry they rely on gadgets too much. Three in 10 even reckon Brits have far more tech products in their lives than they actually […]

MatchWare has launched the fifth generation of MeetingBooster, its tool that’s designed to make business meetings more efficient and accountable.  The firm says MeetingBooster 5.0 is the new industry standard for meeting management. It facilitates a standardised meeting process, with the ability to assign pre-meeting tasks, allocate actions during meetings, and deliver professional minutes in […]

Millions of Brits have gambled with their personal data by ‘blindly’ accessing Wi-Fi hotspots, according to a study. One in five have taken ‘significant risks’ by failing to check if public Wi-Fi connections are legitimate – instead using hotspots which are free, seem to be credible and offer fast speeds. Worryingly, users could be connecting […]

UK office workers waste 1.8 billion working hours every year because the technology they’re given isn’t good enough. That’s according to a survey of 2,000 people undertaken by Insight, which also showed that more than a third (34 percent) of employees said that not being equipped with the right technology makes remote and flexible working […]

Nearly a third (31%) of SME decision makers say their leadership team is not moving fast enough to keep up with employees’ changing technology requirements. That’s according to the new 2019 Digital Business Report from Advanced, which calls into question whether employees are given the right tools to improve their productivity. 39% would consider leaving their job if […]

Hire Intelligence recently surveyed 2000 UK workers about the least popular pieces of office equipment and how people really feel about company spending. The firm says the results reveal some key ingredients to better employee productivity. It often feels like there is more technology than ever to deal with in the course of our working lives. Contemporary […]

59% of UK adults experience stress in the workplace but could business technology provide a means to help reduce this figure? The combination of technology and mental health can often have negative connotations. There is plenty of media attention surrounding the negative impact the former can have on the latter. In fact, there is research […]

A study by HubSpot has found that the more tools workers had at their disposal, the less efficient they were with their time. “In today’s hyper-connected workplace, it’s easy to fall into the trap of feeling like you have to take on everything at once,” said Brian Johnson, Operations Director at leading digital and marketing recruitment […]

Almost eight million Brits have broken gadgets – in a fit of rage, a study found. Research revealed 15 per cent have run out of patience with their troublesome tech at one time or another and have attempted to destroy it as a result. Typically those polled will endure 63 IT issues a year – […]

The overwhelming majority of businesses (90 per cent) have reported experiencing challenges when connecting to video conference calls. This is according to a new survey from StarLeaf, conducted by Vanson Bourne, which featured responses from 500 IT decision-makers and line-of-business leaders in the UK, France, Germany and the US, and from a broad spectrum of […]

What trends will be dominating work and home life this year? From Alexa to the Apple Watch, there’s no doubt that innovative technology is revolutionising the way we live and work every day. And with the new year well underway, the team from flexible office specialist Workthere has predicted the top five tech trends we’re […]