PA life
Roccabella
Treat Your Staff
Treat Your Staff

Is technology letting you down? You’re not the only one

UK office workers waste 1.8 billion working hours every year because the technology theyโ€™re given isnโ€™t good enough.

That’s according to a survey of 2,000 people undertaken by Insight, which also showed that more than a third (34 percent) of employees said that not being equipped with the right technology makes remote and flexible working difficult and stressful.

In total, 80 percent of office workers at some point have felt they donโ€™t have the technology they need to do their jobs properly, putting them at a disadvantage.  

The research also showed that employees are being flooded with irrelevant information that makes them disengage from their employers and colleagues.

Less than half (47 percent) of the information employees receive from inside their organisation is relevant to them, and 60 percent of employees ignore internal communications until itโ€™s brought to their attention.

Other key findings include:

  • On average, workers say they waste 2.4 hours per week because they donโ€™t have the right technological support, thanks to unnecessary travel or having to work inefficiently.
  • The average office worker misses information 4 times a week, and more than a third (38 percent) miss important or useful information at least once a day โ€“ meaning they have to work harder just to keep pace with information.
  • Only 53 percent of office workers say that internal communications are effective โ€“ meaning many employers are not engaging with their employees in the right way.  

โ€œIn 2019, employees shouldnโ€™t be complaining that technology makes their lives harder,โ€ said Emma de Sousa, UK Managing Director at Insight. โ€œBusinesses should strive to keep workers informed and involved, however, company information and updates are being ignored as a result of information overload. In contrast, as a consumer, you have access to a wide range of technology and devices, where information received and shared is tailored based on the user preferences; businesses need to take the same approach. Technology in the workplace that cannot help streamline communication, keep employees engaged and support a healthy work-life balance is not fit for purpose.โ€

Technology is also frustrating employeesโ€™ efforts to work closer with their colleagues. The average UK office worker suffers delays or an impact on the quality of their work three times a week because collaboration with co-workers is too difficult. 

One reason for technology frustrations is that employees often arenโ€™t given the training or education they need. A staggering 77 percent of office workers have been given technology and apps without being told what benefit they would bring, or how to use them at some point.

This, says Insight, means employers may well be making the technology investments their employees need, but falling at the final hurdle. Left unchecked, frustrated employees may begin to look elsewhere: 71 percent of office workers are dissatisfied with the technology in their workplace. 

โ€œThe world is changing; for many โ€œworkโ€ is no longer a specific place, but something you do,โ€ said de Sousa. โ€œPeople want to work when and where they want, and expect employers to provide a technology experience that enables โ€“ rather than hinders โ€“ this. If this isnโ€™t embraced, all sides will suffer โ€“ from workers who are increasingly frustrated with their employer to businesses that suffer lost productivity and find it harder to attract and retain employees.โ€

Read the full report here:ย https://www.uk.insight.com/learn/the-employee-experience

+

Need to level up your tech skills? PA Life has teamed up with New Skills Academy to offer our readers access to a hand-picked selection of essential personal and professional development courses.

PA Life readers can buy the entire bundle of 104 courses for just ยฃ225, including VAT. And if you join the PA Life Club as a VIP member, you can buy them for just ยฃ99!

Image by StartupStockPhotos from Pixabay