Make Venues has launched a new report that delves into the need for – and nuances of customer service. The white paper, โUnderstanding Excellenceโ, provides detailed discussion about the meaning of service in business and what the event industry can learn from leading brands. In particular, it looks at how household brands such as Warby […]
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Customer service in hospitality under microscope in Understanding Excellence white paper
Lime Venue Portfolio opens for business
Lime Venue Portfolio has announced that venues across its group are opening their doors once again to meetings and events.ย Government guidelines now allow meetings of under 30 to take place across venues, stadia and cultural attractions as long as they adhere to social distancing and COVID-safety measures. The industry will be using this period […]
ACADEMIC VENUES: Conference Oxford
The team at Conference Oxford canโt wait to start welcoming people through its doors again. The 68 University and college venues are busy working to ensure that the correct measures and processes are in place to allow for the safe return of students, staff and, of course, clients. Contact Conference Oxford and you can start […]
Virtual and hybrid services boost Warwick Conferencesโ offering as doors re-open
Warwick Conferences has responded to the ever-changing requirements of event organisers and their delegates by adding three new services, to its portfolio. Following the rise of online platforms during the COVID-19 pandemic – which allows both audiences and speakers to receive and deliver content remotely – Warwick Conferences has combined its experience and technical expertise […]
Congress Centre to host hybrid Trades Union Congress
The Trades Union Congress (TUC) has confirmed its 152nd annual Congress will go ahead in 2020 as a hybrid event at Congress Centre. Over 14 – 15 September, thousands of TUC members are expected to tune in online to the discussions and panels hosted at Congress 2020, including a keynote speech from leader of the […]
VENUES: Roehampton Venues – Elm Grove Conference Centre
Roehampton Venues – Elm Grove Conference Centre is delighted to have the Weโre Good To Go Industry Standard approval and will be opening for smaller meetings of up to 30 people on September 1st. Elm Grove Conference Centre has been reworked, offering guests a safe event space. It can offer:- โข Dedicated conference entrance and […]
How To: Switch from traditional office spaces
Joanne Barratt, Managing Director of The Venues Collection, explains why working with a venue supplier could help staff stay connected… As we all become accustomed to the โnew normalโ, flexibility will be key in our approach to bringing people together again in the new office. Professor Cary Cooper, a leading psychologist, has predicted that more […]
VENUES: Imperial Venues, Imperial College London
Imperial Venues, Imperial College London, offers more than 100 flexible event spaces in South Kensington. Spaces range from a Grade II listed townhouse with private courtyard garden to modern meeting rooms, classrooms and lecture theatres.ย Event organisers can take advantage of Imperialโs professional event services, including in-house catering, superb audio-visual equipment, full event management and […]
The Venues Collection resumes event hosting with โWeโre Good To Goโ accreditation
Many of their venues in The Venues Collection (TVC), including Yarnfield Park, Kents Hill Park, Eastwood Hall and Milton Hill House, are now open and hosting small, socially distanced training courses and events. Alexandra House and Sedgebrook Hall will be re-opening from 1st September. TVC is accredited by Visit Britainโs โWeโre Good To Goโ standard, […]
The Belfry Hotel & Resort receives AIM Secure Accreditationย
The Belfry Hotel & Resortย has been awarded AIM secure accreditation, the UKโs only recognised quality standard for the meeting industry. The resorts says its AIM Secure Accreditation demonstrates its commitment to delivering a healthy and hygienic environment and high-quality meeting and events facilities for its guests, as well as its safe service delivery and compliance […]
Venues of Excellence and Academic Venue Solutions embark on joint initiative
UK Consortia Venues of Excellence (VoE) and Academic Venue Solutions (AVS) have announced a new business collaboration for members, as venues in both memberships continue to reopen their businesses after the COVID-19 lockdown. The events industry has been hugely impacted during the lockdown, and as restrictions slowly ease, both consortia recognised the challenges their members […]
Gloucester Rugby sees rise in post-lockdown event bookings
Gloucester Rugby is seeing a high level of confirmations from September onwards for events, citing venue car-parking, location and investment in safety and security measures as the key reasons clients have chosen to switch to the stadium. New business, which includes bookings from finance, pharmaceutical, emergency services, construction and the local authority, ranges in size […]
Christmas parties are back in demand for 2020
60% of people are expecting Christmas parties to be more important than ever in 2020, according to research released by IET Birmingham: Austin Court. Christmas parties have been the subject of debate for many weeks, with the festive season sitting right on the periphery of potential normality or indeed a second wave of COVID-induced regulations, […]
MIA shares Covid-secure events expertise with Stadium Experience Members
The Meetings Industry Associationย (MIA) has been sharing their specialist expertise with Stadium Experience venues to aid the smooth re-opening of stadium venues ready for meetings and events. Jane Longhurst (pictured), Chief Executive of the MIA, joined the latest virtual Stadium Experience meeting as a special guest for an open floor Q&A session. The discussion featured […]
Accor launches the โHotel Officeโย for premium home working
Accor has launched its new โHotel Officeโ concept, enabling people to book their own hotel room for an uninterrupted, ‘premium’ remote working experience. With 50 per cent of home working employees saying they wish they had a better work life balance at present (according to a OnePoll survey), Accor says operating from the quiet privacy […]
Ascot Racecourse to resume non-raceday events from October 1st
Ascot Racecourse has unveiled the new COVID-secure measures it has implemented, with meetings and events due to fully resume from 1 October 2020, subject to the successful completion of the government’s pilot events. Certain business gatherings for up to 30 people are possible now under current guidelines. The robust safety procedures include segmenting its vast […]
Tottenham Hotspur launches 3D Virtual Tour for guests to explore stadium event spaces
Tottenham Hotspur has launched a new 3D Virtual Tour for guests to explore the event spaces within its stadium virtually as the Club furthers its post-lockdown hospitality plans. The stadium’s conference and events facilities are now able to accommodate socially-distanced meetings of up to 30 people, with larger events permitted from 1 October, in line […]
QEII Centre confirms first post-lockdown events for October
London’s QEII Centre will be hosting events this autumn following the governmentโs announcement that the business meetings and events industry can re-open from October. The venue has been closed since March when the UK was placed into lockdown, with teams working remotely to reschedule events and plan carefully for a safe re-opening. Between April and […]