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white paper

Customer service in hospitality under microscope in Understanding Excellence white paper

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Make Venues has launched a new report that delves into the need for – and nuances of customer service. The white paper, ‘Understanding Excellence’, provides detailed discussion about the meaning of service in business and what the event industry can learn from leading brands. In particular, it looks at how household brands such as Warby […]

Take back your time: Managing business travel as a PA

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When it comes to business travel, saving time and money is a top priority for many assistants. Melissa Hirst, marketing and PR manager at CT Business Travel, shares just how easy it can be to arrange business travel effectively The life of a PA is, to say the least, varied. From providing administrative support to […]