Room mate

In the crowded hotel booking market, it takes something remarkable to stand out. One such company is Roomex.com, the leading corporate hotel booking service for business travel. With offices in Dublin and London, the site offers best available corporate rates at more than 550,000 hotels worldwide

Roomex believes that office managers, EAs and PAs are the key beneficiaries of the service, allowing them to continue with their busy day while the support team acts like an outsourced hotel booking agent. From a booker point of view, time savings are essential, as well as the knowledge that best rates are being achieved. Roomex provides the ability to confirm reservations in under 60 seconds and all bookings can be tagged with cost centres to provide live reporting.

The feedback from office managers is impressive. “We have been using Roomex to manage our staff accommodation bookings for a number of months now. In that time, we have experienced significant time savings and cost savings,“ says the EA to CEO, Irish Wheelchair Association.

Speed is again the key benefit for the Office Manager of Keystone Group UK: “We have been using Roomex for our hotel bookings since October 2015 and our average savings are 23%, which I am more than delighted with. The booking system is flawless and so easy and quick to use. We have saved precious minutes and indeed hours by not having to shop around to find the best prices.”

From a booker perspective peace of mind is key. No-one wants to get a late-night phone call from an angry colleague who arrives at a hotel and finds there is no room for them. Remarkably, Roomex takes care of this by calling each hotel before arrival to reconfirm the booking.

Sales Director at Roomex Michael Steele points out that although the tool is designed for online self-booking, key users often remark upon the effectiveness of the online support team. “We recently commissioned a customer feedback survey from an independent third party, which reported that customers love the fact that Roomex saves time and money. To be honest we expected to hear that, but we were more surprised by the fact that users appreciate the online support so much. In the words of the Office Manager of Tradition, a large London-based Finance House, the thing that sets Roomex apart is “definitely customer service”. She said: “We just don’t get the same attention anywhere else”.

Steele continues: “This can be attributed to the fact that Roomex works on a no-contract and no-fee model. Our users could in theory stop using us tomorrow but they don’t because we deliver on what we say we will do every day. This model puts the onus firmly on Roomex to deliver and ensures the customer is firmly at the centre of every decision we make.”

To find out more, visit Roomex.com.