PA Life discusses the fast-paced career of exceptional assistants in our quarterly magazines. The winter issue’s PA Profile of Angélique Wong reveals how this inspirational EA to C-Suite from Loughton, Essex, balances work demands with family life, enjoying travel, songwriting, and being a mom. These creative outlets fuel her energy, perspective, and drive to keep evolving…
Can you tell us about your career path and what led you to become an Executive Assistant?
My career has been varied. I trained at the BRIT School in performing arts, which gave me creativity and confidence. I then spent nearly seven years as long-haul cabin crew for British Airways, developing resilience and adaptability before moving into administration and senior C-suite support working in different industries, including consulting, public services, and finance. Each role reinforced my love of supporting leaders, naturally leading me to become an Executive Assistant.
What aspects of your role do you enjoy the most?
I love the variety and the chance to make a meaningful impact every day. I thrive on anticipating needs, solving problems before they arise, and creating order in a fast-moving environment. Building strong, trusting relationships across teams and with external partners is energising, and knowing my work helps others achieve their goals makes every challenge worthwhile.
And what are the more challenging or less enjoyable parts of being a senior EA?
One of the tougher aspects is navigating last-minute changes and unpredictable situations—these require quick thinking, adaptability, and careful coordination. Over the years I’ve learned to make complex tasks look effortless, even though there’s a lot happening behind the scenes. It can also be frustrating when the strategic value of the role is underestimated, however I let results speak for themselves.
What advice would you give to aspiring assistants who want to succeed and grow in their careers?
Immerse yourself in as much information as possible. Learn about your organisation, your industry, and the tools and technologies shaping the future, especially with AI becoming increasingly essential. Ask questions, stay curious, and network widely. The more you know, the more valuable you become. Knowledge is power in this role, and there’s no such thing as “too much” insight.
Which tools, software, or tech solutions do you rely on most in your role, and how do they help you stay efficient and organised?
I rely heavily on Outlook for communication and calendar management, Asana and Trello for tracking projects, and SharePoint for managing documents and resources. I’m always curious to discover new tools that can make workflows smoother and more efficient.
PA Profile Angélique Wong: describe a typical day for you.
No two days are ever the same, which is partly of what I love in my job. Some days I’m in the office on my own, focused on planning, coordinating, and tackling projects, and there are days when I’m in constant contact with my incredible team and the executive committee. I run and manage the London office and, and until recently, handled all company travel. Whether preparing Board and Executive Committee meetings, company events, or managing schedules and problem-solving on the fly, I thrive on keeping everything running smoothly behind the scenes.
What are your favourite restaurants and hotels you book for your execs and clients?
It depends on the executive and occasion, as everyone has their own preferences. Over the years, I’ve learned these tastes and negotiated corporate rates with favourite hotels. My “little black book” of trusted restaurants and venues spans the globe— from London to New York, where I’m currently arranging a dinner for Climate Week for my CEO. I also draw on the expansive network I’ve built through networking and PA Life events. Combining personal knowledge with professional relationships ensures every booking is seamless, memorable, and perfectly suited to the occasion.
If you weren’t an EA, what would you be?
I’d probably be running my own business — something that combines my creativity with my organisational skills. Songwriting has been a passion since I was 16, writing for various artists and groups, as well as performing in a girl band myself. I’d love to continue that creatively while also leveraging my business acumen to manage projects, clients, or even my son’s career. It would be a fun mix of strategy, creativity, and personal passion all rolled into one.
What are the positives of being a PA Life Club member for you?
I love being part of a community of administrative professionals from all walks of life. Despite our different backgrounds, there’s a common thread, and we can all relate on some level. It’s also fantastic for networking, experiencing new venues, and seeing first-hand what they offer. It’s amazing how much is right under our noses sometimes, and PA Life helps me discover opportunities and connections I might otherwise miss.
How important is networking for you? Any tips?
Networking is vital. When I started at BCG, I knew I needed to level up, so I decided to have a “yes year” saying yes to as many opportunities to meet people, learn, and grow as I could. That was the year I truly embraced the PA Life experience. My advice: be curious, open, and proactive. Build genuine relationships, listen, and take every chance to expand your horizons.
What’s the best advice you’ve been given?
The best advice comes from my cousin, my mentor and number one cheerleader. He often tells me, “Opinion is the lowest form of human knowledge; it requires no accountability, no understanding. The highest form of knowledge is empathy, as it requires us to suspend our egos and live in another’s world.” This has shaped how I approach my work, leading with understanding, purpose, and perspective. Attending a transformative trip with Lucy Brazier at Trafo Baden in Switzerland reinforced this mindset. Her insights on strategic thinking and the evolving role of assistants were inspiring. In her book The Modern-Day Assistant, she writes, “The assistant as an influential leader is no longer a luxury; it’s a necessity.” Both experiences profoundly influence how I approach my role, blending empathy, strategic thinking, and purpose to make a meaningful impact.
How do you relax after a busy day in the office?
I love to unwind in ways that nurture body and mind. Meditation and Reiki help me stay centred, while spending time outdoors with my children in Epping Forest or travelling with my family recharges me completely. I’m fascinated by different cultures and languages and have maintained a three-year streak on Duolingo studying Mandarin and Spanish! Whether it’s a walk on the beach, exploring a new place, or enjoying quiet family time, these moments help me reconnect and recharge.
What’s next for you?
Looking ahead, I’m focused on growth both professionally and personally. I aim to continue developing my skills, potentially moving towards a senior strategic support or Chief of Staff role, while also nurturing entrepreneurial ambitions aligned with my passions. Supporting my children to excel remains a priority, and I plan to keep exploring, learning, and seeking opportunities that challenge me and allow me to make a meaningful impact.
Connect with Angélique on LinkedIn
Other PA Profile interviews
You can read more exclusive PA Profile interviews here, and in PA Life Magazine.
