PA Life Autumn 2025 issue’s Club member interview offers insight into Heather’s fulfilling and inspiring role as a PA at Imperial College, one of the world’s leading universities…
What does your role entail at Imperial College?
I currently work as an administrator and PA to the head of one of the clinical research departments in the Faculty of Medicine. I’ve been at Imperial for just over 15 years. Before that, I worked across various industries, including banking, social security, pharmaceuticals, and legal, both in the UK and abroad.
What attracted you to work in the academic sector, and what are the ups and downs of your role?
I find working at a university is awesome, even though I didn’t specifically set out to work in higher education. What I really enjoy is being part of a highly intellectual environment—it’s both inspiring and humbling. I also love working with people from around the globe, constantly learning about different cultures and academic practices.
Supporting brilliant researchers in a dynamic, multicultural setting is intellectually fulfilling and I think it gives me a strong sense of purpose. It’s like having a front-row seat to ground-breaking academic work.
Most challenging aspects:
The role requires juggling multiple priorities, tight deadlines, and high expectations in a complex administrative landscape. Supporting researchers—particularly when they’re under pressure—demands patience, attention to detail, and strong interpersonal skills. Remaining a calm, supportive presence while managing your own workload and stress is a balancing act and a skill in itself.
What are your main responsibilities at Imperial, and do you get involved in organising events?
My role is essential to the smooth running of our research projects teams. I provide high-level administrative support, manage communications, coordinate meetings and research activities, and facilitate collaboration between internal and external stakeholders. I also take the lead in coordinating and organising meetings and events that support research collaborations.
What’s the best advice you’ve ever been given, and do you have a favourite quote?
The best advice I’ve ever received is from my mother: “Life is hard, but it should not harden your heart.” I think that’s both excellent advice and a quote to live by.
Do you have any recommendations for personal development books or professional courses?
I tend to prefer personal development books that promote a practical and grounded view of life. Two of my current favourites are: Factfulness: Ten Reasons
We’re Wrong About the World, Why Things Are Better Than You Think by Hans Rosling, and The Art of Thinking Clearly by Rolf Dobelli.
Who inspires you?
I’m inspired by everyday people who take responsibility for their actions.
What do you enjoy doing in your spare time?
I love reading—both fiction and nonfiction—and travelling whenever I get the chance.
Connect with Heather on Linkedin
