Keith Prowse - Jan only
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Treat Your Staff
Treat Your Staff
Story Events - until Feb

The trouble with… being the first PA

Justine Smith, PA to Simon Morton at Eyeful Presentations takes us through the issues with being a bossโ€™s or company first ever PA:

โ€™In my experience (and I have done this twice now), by the time the MD of a growing business decides that a PA would be a good idea they are usually already at least six months late. This means that after (hopefully) being shown where the kettle and toilet are โ€˜The Listโ€™ will arrive. Be prepared โ€“ โ€˜The Listโ€™ will include all the tasks that everyone else has been too busy to do, the great ideas that no-one has been able to put into action, organisation of all the outings, meetings and events for the next six months and fixing all the office glitches that theyโ€™ve been coping with. Suddenly all these things have an โ€˜ownerโ€™ and the whole team will relax in the certain knowledge that they no longer need to worry.
So here you are with โ€˜The Listโ€™ โ€“ this is your chance to shine:
Play to your strengths and aim for a quick turnaround on the things that you know you can do well โ€“ demonstrating that you can โ€˜hit the ground runningโ€™ will help you feel like part of the team.
Arrange for any troublesome office equipment to be fixed / repaired / updated โ€“ small things can make a big difference to your new colleagues.
Make a start on the impossible โ€“ highlight the things on the list that will be the most challenging for you and start researching!
Now you need to recognise that โ€˜The Listโ€™ was the easy part.
The role of the PA/EA often sits in a bizarre โ€˜non-departmentalโ€™ space between management and delivery teams and as the first incumbent of a newly created PA role itโ€™s always a challenge to define your position within the team as a whole. It sounds blindingly simple but communication is the key to successfully creating and filling your niche.
Be honest about what you can and canโ€™t do โ€“ being in a new post means that the expectations of you could be way off the reality and itโ€™s a mistake to oversell yourself to impress.
Spend time with your new boss and work out how they communicate, for example does โ€˜when you have a minuteโ€™ mean now or does it mean anytime in the next fortnight?
Spend time with your new colleagues โ€“ being part of the team makes everything easier and more fun.
Being a PA is all about organisation and accomplishment and as you settle in and youโ€™ll be able to spot the jobs that are going to land on your desk next week and start on them today โ€“ a skill that makes everybodyโ€™s life easier.โ€™