Demonstrations of CTM (Corporate Travel Management) Advisor will be available at Business Travel Show Europeย on the CTM stand, J20, 29-30 June, ExCeL London.
Award-winning global travel management company CTM launches its proprietary traveller CRM, CTM Advisor, in EMEA at the Business Travel Show Europe, elevating personalised customer service experiences across its trans-Atlantic markets.
CTMโs 2022 Global Customer Survey found the priority focus for global travel programmes (operating in three or more continents) in 2022/23 would be โcustomer serviceโ. As such, CTM has fast-tracked the roll-out of its proprietary traveller CRM, which provides travel consultants with a combination of real-time traveller insights and historical booking behaviour alongside company policies and preferences to deliver unmatched personalised service across multiple regions, using one proprietary system rather than multiple third-party tools.
CTM agents can see where a traveller is and what disruption theyโre facing, proactively rebooking tickets, contacting travellers and providing only the options that are right for both the traveller and company.
The system also integrates multiple existing agent tools into one platform, saving them valuable time that can be redirected into providing CTMโs customers with even greater care and attention.
CTMโs Global CTO, Mike Kubasik: โTravellers and travel managers need the best of both worlds: the intuitive, fast online booking available in our award-winning OBT Lightning, and exceptional, personal, proactive service where itโs needed. It doesnโt matter if a travellerโs flight has been cancelled, theyโre unsure what hotel is popular with local colleagues, or they just want their London consultants to have easy access to reservations made with their New York team, CTM Advisor always has the answer.
โWe really are raising the bar with CTM Advisor, showing our customers how well we truly know them, because speaking with our agent teams really should be like calling an old friend. Itโs the smartest app theyโll never see.”
CTM Advisor is being extended toย CTMโs UK and Europe teams after a being rolled out to allย CTMย North American customer-facing teams in recent months to deliver heightened personalisation across the customer experience in CTMโs two largest markets, enabling a seamless service experience for trans-Atlantic travel programmes.
CTM can be found on stand J20 at Business Travel Show Europe. Please contact Shelley Mathews, EVP Business Development EMEA โ shelley.mathews@travelctm.com – to arrange a meeting at the show.
About Corporate Travel Management (CTM)ย
Corporate Travel Management (CTM) is an award-winning global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel. The companyโs proven business strategy is underpinned by personalised service excellence supported by market-leading technology solutions which deliver a return on investment to our customers.
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