CrossCountry offers 24/7 customer service on social media

Leading train company CrossCountry has enhanced its commitment to customer service by launching a 24-hour, seven day a week online customer contact service. CrossCountry is now contactable 24/7 on the company’s Twitter and Facebook channels to aid passengers with their queries.

CrossCountry’s Twitter and Facebook account was previously monitored between 6am and 10pm Monday to Saturday, and 8am and 10pm on Sundays. The channels feature a mixture of travel information and live service updates, along with promotional offers, giveaways and competitions.

The decision to take the service to operational over 24 hours comes after the new franchise agreement that was renewed in October 2016.

Emma Donnelly, Customer Relations & Social Media Manager at CrossCountry said: “We understand that our customers lead busy lives and need to be able to speak to somebody about their travel plans at different times during the day. Our social media sites have proven to be a really effective, convenient way for people to get in touch with us and have also allowed us to engage with our customers in real time. We want to support our customers from the moment they plan their journey to the minute they arrive at their destination, no matter what the time.”

Customers can now contact CrossCountry 24 hours a day by tweeting @CrossCountryUK or messaging facebook.com/Crosscountrytrains.

Passengers can buy tickets for any rail journey in Britain, with any train company and with no booking fee at crosscountrytrains.co.uk or via the free CrossCountry Train Tickets app.