Learn these skills to be indispensable

Admin professionals play a crucial role in ensuring a business runs smoothly, from sorting the post to booking travel. Efficiency is key when it comes to completing tasks, so there is a certain set of skills every PA needs. Become proficient in these and you?re sure to succeed.

Communication
Interpersonal skills are vital for management assistants, as they are often a client?s first point of contact at the company. You should be engaging, helpful, friendly and professional. Tact is essential, as you may need to deal with irate callers from time to time. Of course written communication skills are useful, so brush up on your language, literacy and numeracy to boost your career.

Organisation
When you?re dealing with multiple inboxes and phone calls every day, it?s vital to stay organised. PAs are under a significant amount of pressure and it helps if you can keep calm and manage your time wisely. Prioritise your tasks and keep a record of what you need to do in order to keep track of everything.

Ethics
Admin professionals are in a unique position in which they?re often exposed to confidential information, so discretion is a key skill for any PA. Never repeat sensitive details, even with your colleagues.

Dedication
Executives need to be able to trust their PAs with a variety of tasks. Demonstrate your dedication to the role by being punctual and reliable. A management assistant who is focused on keeping the company running smoothly is an invaluable business asset.

Motivation
The ability to find innovative solutions to problems is a great way to show you?re motivated to continue to grow in your role. Take on extra tasks when you?re comfortable doing so and you?re guaranteed to impress, which will make it easier to state your case when applying for a promotion.

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