The independent customer experience assessors from LiveTourism, commissioned by the top-flightโs governing body, scored Watford FC’s Vicarage Road Stadiumโs hospitality experiences above all of English footballโs biggest clubs.
Mandy Lane, Managing Director for LiveTourism, said: โThe focus and attention to detail in providing the best possible hospitality experience is a credit to all the staff involved. This achievement is the result of enthusiastic well-trained staff and an excellent quality food offer, skilfully designed and executed.โ
Scott Duxbury, Watford FCโs Chairman & CEO, said: โI have already offered my sincere thanks to all of our staff involved in creating such a special atmosphere and experience at our Premier League home fixtures.
โTo excel in the eyes of independent assessors is only possible due to the collaborative nature of our work here, allied to a team spirit which is the envy of many other clubs.โ
The Hornetsโ matchday experiences for home supporters, visiting supporters anddisabled supporters have all improved markedly since the clubโs first assessment during the 2015/16 campaign, after returning to the Premier League.
Duxbury added: โIt is one thing aiming to provide the highest standards possible at all times, yet for this to happen consistently under the spotlight of Premier League matchdays is an outstanding achievement.
โWith new hospitality offerings opening for the forthcoming season, weโll now enjoy the challenge of maintaining the highest of standards as we welcome more guests to Vicarage Road for a great Premier League experience with us.โ
