Research shows IT teams are increasingly concerned about security and scalability of the remote work tools adopted early in the pandemic to address the sudden shift to remote work.
As a result, 65 percent of those surveyed are actively consolidating remote work tools, citing the need for ease of administration, ease of use, and scalability.
The study, conducted by LogMeIN and IDG, indicates thereโs room for improvement when it comes to cybersecurity and the effectiveness of remoteย workย tools.ย The surge in remote work exposed 66 percent of respondents to cyber risks, and IT help desks are struggling to securely support workers as:
- 31 percent expect to use vulnerable devices when working remotely
- 45 percent will rely exclusively on unsecured home home Wi-Fi networks in 2021
These concerns are driving IT teams to find effective integrated remote access and support solutions.
- 60 percent of respondents are considering increasing investment in remote work tools, with the average expenditure expected to grow by 21 percent this year
- 84 percent of respondents said that remote work tools enhance productivity
- Two-thirds of respondents are actively consolidating remote work tools with a trusted vendor in 2021
LogMeIn says the statistics confirm that the pandemic has createdย a permanent shift toward remote work. With flexible work becoming the new business as usual, IT leaders will continue to be responsible for supporting technology ranging from video conferencing platforms and communications tools to remote access & support solutions and other cloud-based technology. This means aย well-thought-outย plan for long-term,ย secure,ย and efficient flexible support is more important than ever.
โThe research indicates that as companies transitioned to remote work, there is an increasing need for remote access and support solutions that offer more security while maintaining user productivity,โ said Barbara Call, Senior Director of Content Strategy and Operations at IDG Communications, Inc. โThe study shows that IT leaders should prioritise remote access and support tools that minimise disruptions for remote workers and make users feel supported wherever and however they work.โ
โCompanies need to invest for the future, not just the pandemic. The respondents say they should consider consolidating their remote work portfolio in order to focus on solutions that reduce IT headaches and remove complexity from day-to-day role,โ she added.
Dave Campbell, Head of Remote Solutions Group, LogMeIn,ย said: โThis survey shows companies areย clearlyย re-evaluating their remote work tools and will need to make changes this year. They are finding that it is vital toย consider the ways the tools willย impactย theirย employees andย help deskย staff.ย This means IT leaders need to place greater emphasis on tools that will minimise disruptions in employeesโ day-to-day work to maintain productivity and make sure that employees feel supported, while still ensuring they donโt fall short in terms of infrastructure, IT, and data security in 2021.โ
Download the IDG white paper at https://www.logmeinrescue.com/content/ensure-productivity-and-security
