Learning and Development Academy launches new online training and support initiative

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Paje Consultancy has launched a new online programme of training and support for hotels and venues.

With many hospitality sales and marketing teams having sadly been furloughed or made redundant in 2020, Paje Consultancy has launched key sales, marketing, revenue management and social media training modules to upskill teams.

The team at Paje Consultancy has supported over 90 venues with their partnerships with Venues of Excellence and Academic Venue Solutions throughout the very difficult journey of 2020 and owner Mandy Jennings wanted to consider how she might support people and businesses in our new world order.

Mandy Jennings, said: “As an industry, we must build and prepare for the future, to retain and support existing staff and recruiting new people. Our strapline must surely be “Strive to Thrive”. The distinct advantages of training both teams and individuals, especially in this current business climate, can I believe be summed up by improved employee performance giving better customer satisfaction hence more opportunity delivering greater return on investment.

Your customers know, from the first interaction how well your staff are trained in their role. Training helps give staff focus, confidence, structure and process – offering greater customer experience and a customer’s desire to return. If employees have been on long term furlough, you will need your team to be fully engaged with your business, your objectives and forward plans for themselves and your business. Training your staff is a valuable method to keep employees engaged, inspired, and informed, and keep your business ahead of the curve.

Return in investment for training can be easily demonstrated, for example through effective enquiry handling training results in improved conversion, better diary management and increased enquiries. I feel so very fortunate to have spent my whole career in this amazing hospitality industry and I believe passionately, right now it is our opportunity to give something back. I want to offer a helping hand to the industry that I love to get back on its feet in the best way I know possible. By offering our support, passion and sharing our knowledge through training and development.

I’m so proud to have worked with some of the most outstanding people throughout my career, some of whom I’ve collaborated with recently to bring together our outstanding new online training and support packages. Paje Consultancy and our Associates are delighted to offer these packages at significantly discounted pricing, which is our way of supporting hospitality businesses and individuals.”

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    Hayley Somerscales

    All stories by: Hayley Somerscales