Which airports can you expect to send you off in style, and which could leave you stuck in a lengthy queue?
Which? asked passengers about their airport experiences and, with more than 10,000 responses, you can use their views to fly from the best UK airports and avoid the worst.
Although large airports are well used, passenger experiences are on average better when flying from small UK airports.
Large Airports (10m+ passengers every year)
Birmingham airport and Heathrow Terminal 5 are the top large airports – both manage their passport control queues well and received a 61% customer score.
Which? members who passed through Luton airport on their travels were typically not so impressed with their experience. The UK’s fifth busiest airport achieved a pretty dismal customer score of just 29%. It scores just one out of a possible five stars for seating provision, toilets and security queues.
London Stansted also fared poorly, receiving a customer score of just 38%.
Small Airports (less than 10m+ passengers every year)
The UK’s small airports handle a fraction of the millions of travellers passing through the terminals of the UK’s large airports. On average, those passengers flying from a small UK airport rated their experience more highly compared with the large airports. But with Birmingham and London Heathrow Terminal 5 outscoring eight of the small UK airports, it’s not a given that flying from a small airport will provide a better passenger experience.
Doncaster Sheffield and London Southend airport were top of the table, both receiving four stars for security queues, baggage reclaim, seating and toilet provision.